Frequently asked questions
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Yes, you are welcome to capture impressions of the museum. We would appreciate if you tag us (@wowmuseummunich) should you post something on social media. We also have 5 free photo stations that you can use.
Larger bags cannot be taken into the exhibition for security reasons, but there are lockers for use on site. Small bags can be taken into the exhibition. Please refrain from bringing suitcases or the like, since our space offer is limited.
We are constantly working on new collaborations and will inform you about news via our website and our social media channels.
For reasons of limited space in the museum, we generally advise against it, but feel free to email us at info@wow-museum.de to discuss this.
You are welcome to create content for social media, we only ask for prior arrangement with media@wow-museum.de as well as appropriate tags @wowmuseummunich or even requests for co-posts.
Mobile payment methods are also accepted at our checkout.
Animals are generally not allowed, with the exception of assistance dogs.
There are cameras in the museum for your safety and ours. You will also be photographed at our five photo stations, if you use them. You can access the photographs of the latter using your personal QR code. Only you have access to it.
We generally recommend coming to the museum without a stroller anyway, as we really only have very limited space.
In any case, you are welcome to place your stroller in the cloakroom so that you can comfortably enjoy your stay. Please note that it is unfortunately not possible to bring the stroller inside the exhibition space.
A second accompanying person/teacher gets free admission. For example, if you come with 3 teachers, only two pay admission.
We have a changing area in our visitors' restroom.
We offer a 15% discount on museum tickets for group bookings of 12 people or more.
If you want to take pictures for commercial purposes, please clarify this with us in advance, by e-mail to info@wow-museum.de.
There are discounted prices for children and the opportunity to celebrate a birthday at the WOW Museum.
Yes, we always have special discount campaigns, which we will inform you about on our website and on social media.
We have a special selection of different WOW gadgets in the shop.
On Tuesdays outside of holiday periods, we are only open for special requests such as school visits, events, kids' birthdays, photo shoots, etc.
Yes, you can find all prices directly in the ticket overview.
Yes, we offer discounted tickets for people with disabilities. Accompanying persons receive free admission if there is a “B” in the severely disabled pass.
We only offer vouchers for tickets, but not for our museum shop.
Yes, we offer two different guided tours, the Intro (approx. 20 min.) and the Insight (approx. 40 min.) Tour, which can be booked in addition to the museum visit. These give you insights behind the scenes and even more knowledge about the origin and function of illusions.
So that everyone can enjoy the visit, there are a few simple rules:
1. Please refrain from eating and drinking in the exhibition.
2. Strollers are also not allowed for reasons of safety and space.
You can find more information in our TERMS AND CONDITIONS.
Yes, there is the Rieger City car park, which is only a 5-minute walk away.
The WOW Museum is an interactive museum. We ask that you treat the exhibition and the exhibits with respect.
Admission times are divided into slots to regulate the flow of visitors. On our website, you can choose a desired get-in time slot and book your ticket. We also offer limited places for spontaneous walk-ins.
We currently offer three guided tours: the intro tour, the insight tour and our birthday tour. If you have any special wishes or ideas, feel free to contact us – we will definitely find a suitable solution.
Yes, we offer a 15% discount on admission tickets for school classes and group visits of 12 people or more.
We offer the opportunity to celebrate children's birthdays in the WOW Museum with an extra guided tour and fun goodie bags. You can find more information about this here.
Yes, we have an accessible toilet as well as an elevator.
The prices for guided tours are not included in the admission prices.
Yes, your tickets are transferable and not tied to a specific name. However, please make sure that the selected ticket category suits the person visiting the museum.
Vouchers are not personalized, so they can also be passed on to others. They are valid for 1 year.
You can buy your admission ticket from the comfort of your home here buy. It is important that you choose your desired entry time.
For example, if you choose your ticket for the 1pm-2pm slot, you can show up between 1pm-2pm. So your admission is guaranteed even at 1:55 p.m. If you arrive after the specified time, we will let you in, subject to availability.
As usual, you can also buy a ticket at the ticket office. We will then check for free space in the museum and can let you in depending on the number of visitors. If the museum is already fully visited, you can reserve the next possible time for admission. This allows you to go out for a coffee in peace and quiet without having to wait long in line.
You can also buy a ticket on site, as long as we're not already fully booked. At a fully booked museum, we introduce
Box office quota. However, waiting times are to be expected or that admission will no longer be possible.
Sure, we welcome school classes. You can find all information about this on our school visit page.Over here
An aperitif is only possible with the museum's exclusive rent. You can find general information about this here.
Yes, you can find all information about children's birthdays at the WOW Museum here.
Yes, cameras are allowed for private use, as long as no other equipment such as stands, lights, etc. is brought along.
If you are interested in a shoot, please contact us at info@wow-museum.de.
No, unfortunately animals are not allowed unless a service dog is involved. In this case, please write to us at info@wow-museum.de to find a suitable date.
No, we currently only offer our shop items on site.
Tickets are sold exclusively in our Webshop Or sold directly on site. We only send invoices for group or event bookings.
Yes, vouchers can be purchased both online and directly on site at our cash desk.
No, unfortunately we are a very small team and therefore do not have a telephone service that we support.
If it is a group or school enquiry, you can send us an email to info@wow-museum.de write.
The return or cancellation of purchased tickets is not possible. Tickets that have already been booked can be refunded in the event of illness or higher circumstances, provided you have a ticket insurance that covers the costs.
If you cannot visit the museum due to illness or an accident and have not taken out a ticket insurance, the ticket unfortunately cannot be refunded.
As a courtesy, we can issue you a promo code for a visit at a later date. Please send an e-mail to info@wow-museum.de to get your promo code. Important: Such a promo code can only be issued if we are informed before your planned visit.
We have a cloakroom with lockers. No liability is assumed. For individual large pieces of luggage, we can also provide our staff room.
Shootings are best carried out on Tuesdays. No shootings are possible during operation hours. Feel free to contact us at events@wow-museum.ch.
If a product is damaged or defective, you can exchange it with a receipt.
A collective invoice is always created for group bookings.
There is the option to rent the WOW Museum for your personal or company events. More about this here.
Urgent telephone calls can of course be answered, but we ask that you respect other visitors.
All our tickets and shop items can be paid in cash as well as with an EC or credit card.
You are welcome to rent the WOW Museum for a photo or video shoot. Find out more about renting from our employees.
Yes, you can find all rental information here.
We offer exciting guided tours for inquisitive school groups. Training topics such as optical illusions, color theory, perspective and sensory perception can be easily explained and presented in the WOW Museum.
Write us an e-mail to info@wow-museum.de if you are interested to visit the museum with your school class.
Yes, assistance dogs are allowed. However, we ask you to register your visit in advance at info@wow-museum.de.
Children up to 12 years of age must visit the WOW Museum with an accompanying person.
Yes, we have a box office quota each day. Waiting times are expected and entry is not guaranteed if we are sold out. We therefore recommend buying tickets online in advance.
No, eating and drinking is prohibited in the museum, nor is there a separate lounge. However, we can refer you to our neighboring restaurants or cafés, which you can visit after your visit to the museum.
The 20 minutes relate to the admission period. The average length of stay is around 60-90 minutes.
If you would like to come outside of the regular opening hours, please send us an email to events@wow-museum.de to discuss this with us.
If you haven't received a ticket after completing your order, please proceed as follows:
- Scan spam
- Log in to Ticketino with a personal account and download the ticket again under “My orders”
- On the Ticketino page at the following link Have a new ticket sent by email
We recommend booking one ticket online at a time. To do this, check your preferred date and time online in advance. Here you can go directly to the ticket shop. If we have enough space, you are also welcome to come by spontaneously and we will check the capacity on site. However, waiting times must be expected or that admission will not be possible.
During the holiday season and on weekends, we expect the museum to be busy. We therefore strongly recommend booking a ticket at these times. At a sold-out museum, we always have a box office quota available for spontaneous guests. However, there is a waiting time for these tickets or even that admission is no longer possible.
You are welcome to print it out, but it is also sufficient if you have the ticket on your mobile phone. Simply the QR code is enough for us.
Children under 12 must visit the WOW Museum with an accompanying adult.
Yes, we have a cloakroom and free lockers. No liability is assumed
You bought one ticket too few? No problem, individual tickets can be purchased directly at the box office.
Unfortunately, we cannot host group visits on the weekends, as we are always very busy then.
If you are a smaller group (up to 12 people), you can buy the tickets yourselves via our ticket shop.
You can also purchase tickets across different slots (e.g. 9 tickets at 12:20pm and 3 tickets at 12:40pm), but your group can start their visit at the same time together.
Email us at info@wow-museum.de.
For group bookings, you can send us your request here.
You can pay for your ticket booked online by credit card.
At the local reception desk, we accept credit cards, debit cards, EC and cash.
Important: The voucher can only be redeemed online and not on site.
Step 1
Go to our Ticket website and select your desired visit date and time slot.
Step 2
Select your ticket category and the number of tickets you have. Before you complete your booking, you can enter your code in the “ENTER PROMOCODE” field and select “Redeem.” Several promo codes can be redeemed one after the other.
Step 3
Complete your booking under “Book now.”
Vouchers can be purchased online via our Ticket shop purchased or can be purchased locally at the museum.
The WOW Museum is easily accessible by subway, S-Bahn, tram and bus. Find out more about how to get there here.
The photos from the photo stations remain on the link for 10 days. After that, they are automatically deleted and can no longer be recovered.
Allow around 60-90 minutes for your visit. However, the exact duration depends heavily on how well you explore the rooms and exhibits and how deeply you delve into the topic.
You can find the latest prices for the museum over here
In our events section, you can find all our prices. We are also happy to advise you via email. Just write us at events@wow-museum.de.
The WOW Museum is easy to reach both by private car and public transport.
The Munich Isartor or Marienplatz subway stops are 5 minutes away on foot.
The nearest parking garage “Parkgarage Rieger City” is a 4-minute walk from the WOW Museum.
You can also take the bus to the “Tal” stop and then a 2-minute walk to the museum.
Unfortunately, it is not possible to refund the ticket once the order has been completed. Please contact our ticketing partner directly to rebook the ticket (info@ticketino.com). They can send you a rebooking code as long as we have benn informed min. 3 days before you visit the museum. Entries that are already in the past can no longer be rebooked.
That's right, with family tickets, you get four tickets, two adult tickets and two child tickets. However, you can bring up to four children with you. If you have five children or more, an additional ticket must be purchased.
No personal data will be passed on to third parties without consent.
We have 12 interactive rooms, which contain lots of colors, patterns and lights, including light shows. In addition, some of the rooms are a bit smaller. Some of them could have a more intense effect on people with a leg condition. At reception, we would be happy to inform you about the more sensitive rooms.
However, it should be noted that entry is at your own risk, as each person could react individually and differently to the exhibition. Of course, we provide support where we can.
In a worst-case scenario, a visit can also be canceled.
The museum is also accessible to wheelchair users. The ground floor is barrier-free except for two rooms and our WOW team will be happy to help you reach the basement via barrier-free access.
We recommend a museum visit from 6 years of age in order to have the full museum experience. Younger children are unable to perceive illusions at all or not in the same way as older children. We therefore advise against bringing children under 6 years of age to the museum. If you come as a family though, there is a small “scavenger hunt” for the very little ones so that they can enjoy the visit in their own way.
Our museum is spread over two floors, which are accessible via an elevator. If necessary, our employees are happy to provide on-site support.
Please note that some installations work with light and color changes.
People with a “B” in their disability pass can of course bring an accompanying person free of charge.
An accessible toilet is also available. Feel free to contact us directly – we are here for you.
For your and our safety, the WOW Museum is under video surveillance.
The building is equipped with an elevator to access the exhibition on the lower floor. We also have a wheelchair accessible toilet. Wheelchair users have discounted prices and any necessary assistance/accompanying person is free of charge.
Yes, with the Munich Card, you get the following discounts at our museum ticket desk:
Monday to Friday (excluding during and on holidays): 20% discount on museum admission.
Saturday and Sunday (as well as during and on holidays): 10% discount on museum admission.
Attention: The discount is only valid on site – it cannot be redeemed in the online ticket shop and it is only valid for individual tickets and is not applicable to group bookings or anything else.
Yes, we offer discounted family tickets for 2 adults and 2 children. Additional children can be booked on top individually – also at a discounted price.
We are happy to take group inquiries of all kinds up to 50 people. Guided tours are possible for up to 40 people. Up to 100 people can be allowed into the museum for exclusive events.
Any amount can be paid by card – online or on site.
Yes, we have a small shop with cool items in the museum.
Yes, you can find everything about this here.
We usually have the most guests in the afternoon, so we recommend coming in the morning or evening for a quieter experience. Also keep in mind that it is particularly busy on weekends, during vacation periods and on public holidays.
We do not run a restaurant or café in the museum. Eating and drinking in the museum is prohibited. However, there are plenty of offers in the surrounding area that you can visit after your visit to the WOW Museum.
Most visitors spend around 90 minutes in the museum, but you are welcome to stay longer.
We recommend booking tickets online in advance. Spontaneous visits are possible, but there may be waiting times and admission is not guaranteed if the museum is fully booked.
Tickets must be paid in advance of the visit.
Visitors are only allowed into the exhibition on a limited basis to ensure a pleasant experience. We recommend booking your tickets online and in advance to ensure entry.